PSP მხარდაჭერის სპეციალისტი

თბილისი სრული განაკვეთი TAZE Technologies
მივლინება: არა
ინფორმაციული ტექნოლოგიები: IT სპეციალისტი

TAZE Technologies is pleased to announce a vacancy for the position of PSP Support Specialist.


Requirements:

  • Customer-focused approach;
  • Multitasking. Being good at planning and organizing your own schedule and task prioritization;
  • Good written and verbal communication skills in client-facing situations, to achieve positive outcomes; English - Upper-Intermediate level is a must;
  • Understanding of Excel/Google Sheets. The ability to work with basic Excel formulas, and basic HTML understanding is a plus;
  • Being familiar with most common payment types (e-wallets, bank transfers, credit card deposits) and how they work;
  • Being flexible with your schedule. Possible morning/day/evening shifts and shifts during the weekends;
  • Understanding what Chargeback, KYC, CFT, and some other bizarre words mean;
  • Time management. Being able to organize and allocate tasks according to priorities set;
  • Task tracking. Keeping track of what tasks are complete and what are still waiting.


Responsibilities:

  • Giving required support to clients, efficiently, effectively, and in accordance with priority, impact, and SLAs in Jira, chats, and emails;
  • Monitoring issues in the transaction flow. Being able to investigate and understand the root of the problem;
  • Escalating to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
  • Handling chargeback cases in accordance with the procedure;
  • Being able to understand fraudulent patterns and reporting them in a timely manner.


We offer:

  • Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
  • Flexible working hours to ensure your work-life balance;
  • Ability to choose to work remotely or at the office;
  • Star players/Top Salary policy;
  • Unlimited paid vacation days;
  • An attractive package of medical insurance;
  • Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
  • Opportunities for personal and professional development: monthly compensation for your leisure activities, fully paid courses and workshops, etc.;
  • An active corporate life: team-buildings, sports activities, corporate parties, etc;
  • A collaborative and welcoming environment for your initiatives.


Recruitment steps:

  • I stage: an interview with a recruiter;
  • II stage: introduction to the team;
  • III stage: decision


Sounds interesting? Send your CV in the English language to: recruitment@tazetec.com