Recruitment Agency HH (www.HH.ge) is announcing a selection for the position of a Contact Center Operator in Tbilisi, Georgia
Job Description
Main Requirements:
Interested Candidates please click on the button "Send CV"
Job Description
- Handle inbound and outbound calls professionally and courteously;
- Handle emails, incoming notifications via social networks in time and in a professional manner;
- Provide accurate information and assistance to a potential customer regarding general information of the company's real estate property;
- Filter, sort and distribute qualified leads to the appropriate team/department;
- Maintain client's records and document interactions in the system;
- Meet performance targets, including response time, clients' satisfaction, and resolution rates;
- Follow company guidelines, scripts, and compliance regulations;
- Collaborate with team members to improve service quality and efficiency;
- Train new hires in a team if necessary;
- Perform other tasks related to the role assigned by the Marketing Manager and/or CCO.
Main Requirements:
- Bachelor’s degree;
- 1 Year of working experience on a position of a Call Center Operator, CSR, DB Operator;
- Working experience with CRM programs;
- Working experience with MS Office programs;
- Fluent in English and Russian;
- Knowledge of Hebrew is desirable.
Interested Candidates please click on the button "Send CV"
Wish you good luck!