As a member of a dynamic group of companies — including Next Gen Technology, Mountain Breeze, and VibeSync Support — Pulse Point stands at the core of operational excellence.
We don’t just support business growth — we enable it through streamlined execution, intelligent processes, and impactful decisions.
If you're driven by purpose, precision, and progress, this is where your career takes off.
Pulse Point is looking for a Customer Service Officer to be part of our journey in transforming operational support into a true driver of business success.
Why We Need You
As a Customer Service Officer, you’ll be the voice of Pulse Point — ensuring a positive customer experience while managing inquiries, resolving issues, and building relationships. Your role is crucial in maintaining customer satisfaction, fostering loyalty, and supporting the smooth flow of operational processes.
What You’ll Be Doing
- Manage and resolve customer inquiries in a timely and effective manner
- Proactively follow up on service requests to ensure proper resolution
- Escalate customer complaints, feedback, and suggestions to relevant teams
- Introduce and promote new products and services to customers
- Prepare simple daily reports and maintain accurate customer records
- Perform follow-up communication and ensure customer satisfaction
- Support additional tasks and projects as assigned
What You Bring to the Team
- High School diploma or higher education in any field
- Minimum 1 year of experience in customer service or related roles
- Excellent communication skills in English — both written and spoken
- Flexibility to work shifting schedules and 100% onsite
- Strong customer focus with problem-solving and multi-tasking abilities
- A good listener — adaptive, proactive, and stress-tolerant
- A collaborative team player with excellent interpersonal skills
Why You’ll Love Working With Us
- A culture of respect and belonging – We believe great work happens when everyone feels seen, heard, and valued.
- Inclusive and diverse environment – Different voices make us stronger. We celebrate who you are and what you bring to the table.
- Growth-driven mindset – Your development matters. We invest in your learning and career advancement every step of the way.
- Comprehensive health insurance – Your well-being comes first. Enjoy peace of mind with robust medical coverage.
- Fully covered meal expenses – Fuel your day with delicious meals, on us.
- Premium gym partnerships – Stay active and healthy with access to top-tier fitness facilities through our exclusive wellness partners.
If you're excited about this opportunity and ready to join our international team, we’d love to hear from you. Please send your CV/resume to ta@pulsepoint.com.ge and make sure to include the position title in the subject line. Due to the high volume of applications, our Talent Acquisition Team may not be able to respond immediately. However, shortlisted candidates will be contacted for the first interview within the coming weeks. We appreciate your interest and patience.
Privacy Notice – Processing of Personal Data
By submitting your application, you consent to the processing of personal data as defined under the Law of Georgia on Personal Data Protection. Pulse Point LLC (Company ID: 405734353) will process your data exclusively for recruitment purposes. Your data will be stored securely for a maximum of 3 (three) years. If at any point you wish to have your data removed from our systems before the standard retention period of three years, you may request deletion by contacting us at - ta@pulsepoint.com.ge. Upon receiving your request, Pulse Point LLC will ensure your data is securely and permanently deleted by applicable data protection laws.
Diversity & Inclusion Statement
At Pulse Point LLC, we are proud to be an equal-opportunity employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, ethnicity, religion, gender, age, disability, sexual orientation, marital status, or political opinion. Employment decisions are made based on merit, qualifications, and business needs.