HH Recruitment (www.HH.ge) is announcing a vacancy for the position of Customer Service Officer with Chinese Language for one of the international gambling companies.
Main responsibilities
- Handle customer inquiries/complaints by providing helpful information, offering first contact resolution and alternatives within time limits through various communication channels such as Live Engage/Live Chat, calls, emails and authorized messaging apps;
- Escalate all customer complaints, feedback, and suggestions to related departments. Follow up to ensure speedy resolution;
- Introduce new products and promotions to customers;
- Understand and resolve customer issues within CS guidelines;
- Keep records of customer interactions, transactions, comments, and complaints in CRM;
- Providing feedback on the efficiency of the customer service process.
Main Requirements:
- Minimum 1-2 years of experience in customer service, preferable online gaming or casino;
- Knowledge of Chinese language;
- Higher education;
- MC Office.
Additional information:
- Day and night shifts, 9 hours in a day with 1-hour brake.
- Competitive salary and benefits.
If you are interested in this position, please, sand your resume to Recruitment9@hh.ge or call us +995577252468
Wish you a good luck!