HH Recruitment (www.HH.ge) is announcing a vacancy for  the position of Customer Service Officer with English language for one of the international  gambling companies.

Main Responsibilities:

• Handle customer inquiries/complaints by providing helpful information, offering first contact resolution and alternatives within time limits through various communication channels such as Live Engage/Live Chat, calls, emails and authorized messaging apps.
• Escalate all customer complaints, feedback, and suggestions to related departments. Follow up to ensure speedy resolution. 
• Introduce new products and promotions to customers.
• Understand and resolve customer issues within CS guidelines
• Keep records of customer interactions, transactions, comments, and complaints in CRM
• Communicate and coordinate with colleagues on pending items for follow up
• Providing feedback on the efficiency of the customer service process
• Take extra mile to engage customers.

Basic Requirements:

• Bachelor Degree
• Minimum 1-2 years of experience in customer service, preferable online gaming or casino;
• Knowledge of English Language;
• MC Office  

Additional Information:

• Day and night shifts, 9 hours in a day with 1-hour brake.
• Competitive salary and benefits.

If you are interested in this position, please, sand your resume to Recruitment14@hh.ge

Wish you a good luck!