Accor is French World leading hospitality group, presented by 40+ hotel brands in more than 110 countries. Member of Accor - greet hotel welcomes those who look for meaning in their purchase, relationships and way of living. Every day, we contribute to make our world a better place, by giving a second chance to everything around us.
At greet hotel Accor are looking for a customer-focused Guest Service Supervisor, who will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Guest Service Supervisor will report directly to Rooms Division Manager and also ensure that all customer service standards are met and that all guests have a positive experience.
Guest Service Supervisor Duties and Responsibilities
- Supervise front desk staff and ensure that they provide excellent customer service
- Respond to guests' inquiries and requests in a timely and professional manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Monitor staff performance and provide feedback
- Maintain a clean and organized front desk area
Qualifications
- Practical experience supervising Front Desk is highly recommended
- 1+ years hotel experience in a customer service role
- English language is a must, other languages are highly recommended
- Excellent interpersonal and communication skills
- Proven leadership and organizational skills
- Working knowledge of hotel management systems
- Able to multitask and prioritize tasks
- Flexible schedule with the ability to work weekends, and holidays
Be greet and join our team of more than 330 000 Heartist® all around the world
If you feel that your qualifications meet our requirements and want to develop within our company, apply at nina.odishvili@accor.com
Please indicate position you are applying to in subject line, otherwise you resume will not be considered
Hereby we would like to inform you that our organization is conducting anti-discrimination and equality policy and when choosing a candidate, we consider only his/her professional knowledge, relevant experience and skills. We confirm that at any stage of selection and cooperation, discrimination against candidates is excluded.