ASVLA is pleased to announce a vacancy for the position of Customer Support Agents

About The Company: 

• We are an online casino company based in Tbilisi, Georgia. We are looking for customer support agents to join our fast-paced and dynamic work environment. This is a great opportunity to join us now to make a big difference and grow along with the company. 

 
Job Description:  

• As a customer support agent, you will be responsible for delivering world-class service to all our customers. You will be the main contact the customer has with the company and as the customer is at the heart of our business and brand this role is an extremely important area of the business.  

 
Your daily responsibilities will be: 

• Dealing with customer issues over chat, email, and phone  
• Resolving customer problems as best as possible 
• Escalating issues to the Risk and IPM teams 
• Compensating users with bonuses for bad experiences 

 
Essential requirements are:  

• At least 6 months of work experience in the customer service field.  
• Fast typing skills. 
• Excellent verbal and written skills. 
• At least a B2 level in English/ Russian is desirable. 
• Online Casino experience will be an advantage  

 
Additional information: 

• Shifts 09:00-18:00 / 11:00-23:00 /16:00-01:00 / 00:00 – 09:00 
• Maximum of 4 shifts per week.  
• Fully covered Health insurance. 
• Work location: Akaki Khorava N3. Tbilisi 

 
Please note that we will contact only the shortlisted candidates, other applications will be kept in the company`s database, and will contact you in case of any respective vacancy.  
The selection process includes 2 steps:  

• Online Interview  
• Language test  

 
If you are interested in this role, please send an English copy of your CV to Vacancy@asvla.com  with this job title in the subject.