HH Recruitment (www.HH.ge) is announcing a vacancy for the position of Customer Service Officer with Korean language for one of the international gambling companies.
Main Responsibilities:
Basic Requirements:
Additional Information:
If you are interested in this position, please, sand your resume to recruitment24@hh.ge
Wish you a good luck!
Main Responsibilities:
- Handle customer inquiries/complaints by providing helpful information, offering first contact resolution and alternatives within time limits through various communication channels such as Live Engage/Live Chat, calls, emails and authorized messaging apps;
- Escalate all customer complaints, feedback, and suggestions to related departments. Follow up to ensure speedy resolution;
- Introduce new products and promotions to customers;
- Understand and resolve customer issues within CS guidelines;
- Keep records of customer interactions, transactions, comments, and complaints in CRM;
- Communicate and coordinate with colleagues on pending items for follow up;
- Providing feedback on the efficiency of the customer service process;
- Take extra mile to engage customers.
Basic Requirements:
- Bachelor Degree;
- Minimum 1-2 years of experience in customer service, preferable online gaming or casino;
- Knowledge of Korean Language;
- MS Office.
Additional Information:
- Day and night shifts, 9 hours in a day with 1-hour brake.
- Competitive salary and benefits.
Wish you a good luck!