მომხმარებელთა მომსახურების ოფიცერი
2xP PRIORITY Pulse Point
თარიღები: 19 თებ - 19 მარ
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
მივლინება: არა
განათლება: ბაკალავრი
გაყიდვები:  კლიენტების მომსახურების მენეჯერი
Who we are
Pulse Point LLC is a strategic operations support hub designed to enhance the efficiency and effectiveness of business operations. Focused on delivering comprehensive support across various organizational functions, the company ensures seamless execution of day-to-day activities that drive business growth. With an emphasis on collaboration, innovation, and operational excellence, Pulse Point plays a pivotal role in optimizing processes, improving service delivery, and supporting key business decisions. Our team is committed to providing high-quality solutions and fostering an environment that prioritizes continuous improvement and success. At Pulse Point, we are dedicated to empowering the business to achieve its objectives and scale for the future.

Pulse Point LLC is looking for Customer Service Officer

What you will do:
  • Understand and manage customer issues in a timely and effective manner. 
  • Proactively monitor and follow up on service requests to ensure proper resolution. 
  • Escalate all customer complaints, feedback and suggestions to the relevant departments. 
  • Introduce new products and promotions to customers, which can lead to upselling opportunities. 
  • Prepare simple daily reports, keep accurate records of customer interactions. 
  • Perform follow-up communication activities. 
  • Undertake other tasks assigned.

What we offer:
  • A workplace that values inclusivity and diversity
  • A culture focused on growth and development
  • Comprehensive health insurance coverage
  • Support for meal expenses
  • Access to gym facilities through partner vendors

Qualifications:
  • High School or higher education in any field.
  • At least 1-year experience in customer service.
  • Excellent communication skills in English, both written and spoken.
  • Willing to work shifting schedules and 100% onsite. 
  • Flexible on working times and days, changes thereon. 
  • Customer-oriented, strong problem-solving skills, able to multi-task. 
  • Good listener, adaptive, proactive and stress tolerant. 
  • Excellent team player, able to work and communicate well within the team.

Interested Candidates please click on the button "Send CV"