Cluster Front Office Manager
Company Introduction
Managed by River Rock Hotels & Resorts and owned by ELT Building Development, Wyn Residence, Rainbow Residence, Sunrise Residence, and La Quinta by Wyndham Batumi are premier properties in Batumi, Georgia. River Rock Hotels & Resorts specializes in hotel management strategies and franchise operations with over 30 years of combined experience, focusing on delivering owner-centric and market-adapted solutions. ELT Building Development is a leading construction and real estate development company in Georgia, known for creating iconic projects that redefine modern living.
Position Purpose
As a Cluster Front Office Manager, you will oversee front desk operations across multiple properties, ensuring exceptional guest experiences and operational efficiency.
Responsibilities
- Supervise and manage front office teams across all properties.
- Ensure smooth check-in and check-out processes.
- Develop and implement guest service standards and procedures.
- Address and resolve guest concerns and feedback.
- Collaborate with other departments to maintain seamless operations.
Qualifications
- At least 5 years of experience in front office management.
- Proficiency in English (Russian is a plus).
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Familiarity with hotel management software.
Benefits
- Career advancement opportunities within a dynamic hospitality network.
- Professional training and development programs.
- Supportive and collaborative work environment.
Application
Please submit your English and/or Georgian resume by January 15, 2025, to jobs@eltbuilding.ge / hr.georgia@riverrockhotels.com.