Human Resource Recruitment Agency is seeking to recruit suitable individual for the position of team leader(Armenian Speaker). Hired person will be assigned to Glovoapp Georgia LLC.
Responsibilities:
- Accountability for the
performance and development of the
agents assigned
- Monitor performance and response to training
- Provide weekly, monthly, quarterly, and yearly
feedback in 1:1/team meetings.
- Discover training needs and provide coaching
- Control real-time operations to reach the
department's KPIs
- Execute and participate in the creation of an
action plan to improve the KPI’s
- Work closely with the other teams
involved in the operations in order to improve customer experience, partner
experience, and glover experience.
- Ensure that the team is efficiently adhering
to the processes launched by the global team
- Provide
feedback to the Manager on pain points and process improvement.
Requirements:
- Fluent in Armenian and Georgian
- English level B2/C1
- Willingness to keep abreast of months new
techniques in teaching & training
- Proficient in Google tools and Office
(Esp. Power point/Excel);
- Great communication, presentation, and public
speaking skills
- Organizational and time management abilities
- Critical thinking and decision-making
- Strong analytical and problem-solving skills
If you feel you have the required skills and experience to fulfill this role please send your CV to the following e-mail address: Project1@hr.ge Only Short Listed candidates will be contacted.