Proxy Live Solutions is seeking a The Junior Shift Leader
The Junior Shift Leader is a highly organized person which assists with the management of daily business activities and administrative tasks.
Qualifications, Skills, and Experience:
- One year of experience in the Live Gaming industry or one-year relevant experience in a similar position.
- Great communication skills. Very good written and verbal communication in English.
- Able to work shifts (nights, weekends, holidays).
- Able to elaborate on any situation in a polite, calm, and peaceful manner.
- Able to identify and resolve a variety of ad-hoc and non-standard issues on shift.
- Able to think on your feet and make decisions in a time constraining manner.
- Excellent computer literacy skills. Microsoft 365 suite and in particular MS Excel. Knowledge of MS Excel formulas.
- Excellent computer literacy skills. Able to learn how to use all needed software and be able to use gained knowledge after training.
Key Responsibilities:
- Assist with the management of daily operational activities such as
- internal rotations
- live behavior
- replacements due to absence
- general shift management
- other ad-hoc situations that may occur during a shift.
- Answer phone calls while on shift.
- Coordinate proper allocation of human resources during the shift.
- Arrange and assist with new employee onboarding.
- Assist with staff training and retraining when visibly necessary. Ensure proper training of new colleagues.
- Use various internal systems including but not limited to JIRA, WIKI, Microsoft 365 suite, and scheduling software.
- Assist with employee engagement activities during the shift (if any events are organized).
- Help with client promotions on live tables (when such occur)
- Prepare and maintain operations documents and reports.
- Assist collaboration among different departments to achieve high performance across the shifts.
- Replace colleagues during their vacations, sick leaves, and other absences.
- Ensure adherence to all internal procedures.
- Uphold and display Proxy Live Solutions™company values.
- Any other duties as required and relevant to the role
Please apply to this job online using following link: https://humancapitalmanagement.wd3.myworkdayjobs.com/en-US/Proxy-Live-Solutions-Careers/job/Junior-Shift-Leader_REQ6736