Tbilisi Philharmonic & Tbilisi Saburtalo Hotels by Mercure & ibis Styles Tbilisi Center is pleased to announce an opening for the position of a Cluster Restaurant, Conference & BQ Manager. 
All 3 hotels are managed by Accor, one of the world’s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides memorable Hospitality experience! 
 
YOUR EXPERIENCE AND SKILLS INCLUDE: 

• Good interpersonal skills and self-confident 
• Working experience in restaurant/conference/banquet service for at least three years 
• Experience in staff management for at least two years 
• Organization and creativity skills 
• Teaching and training skills 
• Fluent English 
• Advanced knowledge of PC 
• Rules and standards of restaurant service 
• MICROS-Symphony 
• Guest oriented and service minded, with attention to quality 
• Good sales skills 
• A thorough and organized approach ability to work under pressure. 
• Ability to work in a team (be team player). 

 
WHAT YOU WILL BE DOING: 

• Supervises and coordinates all service processes in the restaurant & conferences & banqueting  
• Ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority. 
• Maximizes food and beverage sales by identifying and targeting sales opportunities by training staff on “up-selling; attracts outside customers, creates promotions, works with food bloggers 
• M aintains guest satisfaction by handing inquiries, concerns or comments and providing solutions; 
• Be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements. 

 
Specific Duties: 

• Supervises and coordinates all service processes in the restaurant & conferences & banqueting 
• Prepares the schedule for all F&B attached departments (except kitchen) 
• Ensures restaurant, conference and BQ equipment is maintained and utilized correctly 
• Is physically present in the outlets up to the end of an event and keeps a follow up during the service and during the rush time 
• Assists the staff in taking orders and serving whenever needed 
• Monitors and enforces established procedures for billing 
• Constantly trains new employees on service methods and standards and helps them to adapt professionally.  
• Controls the service quality, table layout, guest satisfaction by restaurant service 
• Controls work procedures to ensure maximum labor productivity. 
• Ensures the staff fulfills job descriptions, rules of internal labor order, orders, certain tasks. 
• Daily reports to F&B Assistant or F&B Manager regarding the restaurant work, attends all meetings of the F&B department. 
• Assists during shifts handover and conducts briefings (instructions) on current issues and possible changes.  
• Achieves Budget through efficient working and active sales in the restaurant; knows how to attract outside customers, creates promotions, works with food bloggers 
• Should be aware of competition and their service, new trends in restaurant business, and analyze this information in order to improve service quality. 
• Communicates with guests, answers all their questions in a professional manner, promoting hotel facilities, when appropriate.  
• Controls staff appearance, body odor, hygiene and approved uniform, and takes necessary measures for undergoing regular medical examinations by the staff in time. 
• Carries out any other working instructions as required by F&B or F&B Assistant Manager. 
• Exercises functions of the duty manager according to the schedule 
• Knows HACCP principles: implementation and monitoring 

 
WHAT IS IN IT FOR YOU: 

• Competitive Compensation 
• Attractive Incentive Package 
• Trainings & Development Opportunities 
• Friendly & Dynamic environment 

To become part of our team, please, send CV to e-mail address: HC1N1-HR@accor.com 
In the subject line, please, indicate the position you are applying for. 
 
Deadline for Applications: 01/10/2024 
ინფორმაციის გადმოგზავნით დასაქმების მსურველი ადასტურებს, რომ თანახმაა კომპანიამ „Tbilisi Philharmonic Hotel by Mercure & Tbilisi Saburtalo Hotel by Mercure“ მონაცემთა დაცვის საერთაშორისო სტანდარტებისა და საქართველოს მოქმედი კანონმდებლობის შესაბამისად შეაგროვოს, დაამუშაოს და შეინახოს წარმოდგენილი ინფორმაცია. 
მონაცემები კომპანიის მხრიდან დამუშავდება მხოლოდ თქვენთან სახელშეკრულებო, მათ შორის შრომითი ურთიერთობის დამყარების მიზნით.