Sportion Georgia LLC is pleased to announce a vacancy for the position of Central Products Services Executive
What you'll be getting up to:
The Central Product Services (CPS) Executive is a crucial member of our 24/7 operations team, responsible for delivering comprehensive multi-product support across all brands and departments within our organisation. This role requires a highly organised, proactive, and detail-oriented individual who can effectively manage a wide range of operational tasks, including bonus management, data analytics, customer support, and account management. The CPS Executive plays a vital role in ensuring seamless operations around the clock, particularly during off-hours, and serves as a key liaison between various teams and departments.
The commitment to 24/7 operations is essential to the success of this role.
KEY RESPONSIBILITIES
Bonus Management:
- Facilitate the accurate checking, awarding, and tracking of bonuses across multiple products
- Ensure timely and correct bonus distribution in line with promotional guidelines and company policies
- Maintain detailed records of all bonus transactions and provide regular updates to relevant stakeholders
Data Management & Reporting:
- Conduct regular data gathering and analysis to track player statistics and performance across all product verticals
- Generate comprehensive reports that provide insights into player behaviour, product performance, and promotional effectiveness
- Update and maintain specialized databases that support various departments, ensuring data accuracy and availability for strategic decision-making
Customer Support & Resolution:
- Handle and resolve a wide range of customer inquiries and concerns related to accounts, bonuses, transactions, and betting, escalated through internal teams or directly from customers via email and chat
- Provide timely and effective solutions to complex issues, ensuring high levels of customer satisfaction and compliance with company policies
- Work closely with product teams to address and resolve any technical or operational issues impacting customers
Withdrawal Approvals:
- Manage the approval process for customer withdrawals within the Sports product, ensuring that all transactions are verified and compliant before being processed by the Payments team
- Collaborate with the Payments team to streamline the withdrawal process, reducing delays and enhancing customer experience
Account Management:
- Oversee various aspects of customer account management, including the opening, suspension, and closure of accounts, setting betting limits, and clarifying player matches and bet outcomes
- Ensure all player transactions are processed accurately and efficiently, adhering to regulatory and company standards
- Address and resolve issues related to wagering requirements, bonuses, and other account-related concerns promptly
Operational Support:
- Provide essential operational support to other departments, particularly during off-hours when product teams are unavailable
- Assist in the development and implementation of operational procedures and best practices to improve efficiency and service delivery
- Monitor and report on operational issues, ensuring they are escalated and resolved in a timely manner
Ad-hoc Responsibilities:
- Take on additional responsibilities as assigned by management, including participation in special projects, initiatives, and cross-departmental collaborations
- Stay informed about industry trends, regulatory changes, and emerging technologies that may impact the business, providing insights and recommendations as needed
QUALIFICATIONS
- A college bachelor’s degree is required, relevant degree preferred such as in Healthcare, Auditing, Accounting, Education, Business, Finance, Associate, Business/Administration, Pharmacy, or Economics
- Fresh graduates are welcome to apply
- Strong English communication and interpersonal skills
- Proficiency in Google Docs and Microsoft Office is essential
- Positive attitude towards work and a proactive approach to problem-solving
- Ability to meet deadlines and manage time effectively in a fast-paced environment
- Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
- Highly motivated and able to act independently without direct supervision
- Creative problem-solving skills, with the ability to work across the organization to resolve issues
- Punctuality and willingness to work on holidays, and rest days, and render overtime if needed
- Reliable, trustworthy, and keen on details
- Team player with versatility and an organized approach to work
SKILLS & COMPETENCIES
- Business Awareness: Understands the company’s operations and objectives
- Analytical Skills: Strong problem-solving abilities
- Quick Thinking: Ability to learn and adapt quickly
- Teamwork: Works effectively within a team
- Communication: Clear and effective communication skills
- Self-Confidence: Resilience and good judgment in decision-making
MINDSET COMPETENCIES
- Embrace Challenges: Welcomes and tackles challenges head-on
- Growth Mindset: Understands that effort is essential to building new skills
- Desire to Learn: Continuously seeks to improve and acquire new knowledge
- Feedback-oriented: Welcomes constructive feedback and uses it for personal & professional growth
- Resilience: Sees failure as an opportunity to learn and improve
Our current office is located at 16a Ateni Street, Office 110, 0179 Tbilisi, Georgia.
Applications in English only please
Department - ABGE - CMSG
Role - Central Product Services Executive
Locations - Tbilisi, Georgia
Employment type - Full-time
Job Level - Junior
If you are interested to apply for this position, kindly submit your CV at this link: https://careers.sportserve.co/jobs/4924558-central-product-services-executive