IT Group is pleased to announce a vacancy for the position of PSP Support Specialist.

Requirements:

• Customer-focused approach;
• Multitasking. Being good at planning and organizing your own schedule and task prioritization;
• Good written and verbal communication skills in client-facing situations, to achieve positive outcomes; English - Upper-Intermediate level is a must;
• Understanding of Excel/Google Sheets. The ability to work with basic Excel formulas, and basic HTML understanding is a plus;
• Being familiar with most common payment types (e-wallets, bank transfers, credit card deposits) and how they work;
• Being flexible with your schedule. Possible morning/day/evening shifts and shifts during the weekends;
• Understanding what Chargeback, KYC, CFT, and some other bizarre words mean;
• Time management. Being able to organize and allocate tasks according to priorities set;
• Task tracking. Keeping track of what tasks are complete and what are still waiting.

Responsibilities:

• Giving required support to clients, efficiently, effectively, and in accordance with priority, impact, and SLAs in Jira, chats, and emails;
• Monitoring issues in the transaction flow. Being able to investigate and understand the root of the problem;
• Escalating to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
• Handling chargeback cases in accordance with the procedure;
• Being able to understand fraudulent patterns and reporting them in a timely manner.

We offer:

• Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
• Flexible working hours to ensure your work-life balance;
• Ability to choose to work remotely or at the office;
• Star players/Top Salary policy;
• Unlimited paid vacation days;
• An attractive package of medical insurance;
• Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
• Opportunities for personal and professional development: monthly compensation for your leisure activities, fully paid courses and workshops, etc.;
• An active corporate life: team-buildings, sports activities, corporate parties, etc;
• A collaborative and welcoming environment for your initiatives.

Recruitment steps:

• I stage: an interview with a recruiter;
• II stage: introduction to the team;
• III stage: decision

Sounds interesting? Send your CV in the English language to: recruitment@itgroup.ltd