Quidie Limited trading as Fernovo is a fast-growing International financial company licensed and operating in the UK. The company was established 8 years ago and has been growing at unprecedented rates ever since.

We are looking for an Advanced English-Speaking Back-office Senior agent. The ideal candidate is a team player with exceptional communication and problem-solving skills. Our team consists of dedicated and passionate entrepreneurial thinking millennials that truly believe in the success of the project and the idea behind it.

Requirements:

• Bachelor’s degree.
• Upper-Intermediate English or higher is a must.
• Strong analytical skills and attention to detail.
• Ability to meet deadlines.
• Hard-working, well-organized, and able to manage numerous tasks simultaneously.

Responsibilities:

• Day-to-day handling of the collections process.
• Respond to and resolve customer questions through emails quickly and effectively.
• Act as a customer advocate by responding to their unique questions and challenges that you see our customers are experiencing.
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience.
• To assist the manager in implementing the procedures among the team members.
• Monitoring issues in the procedures and correcting them accordingly with the managers.
• Identifying professional mistakes made by the agents and correcting them with the direct manager.

Working days: 5 Working days (from Monday to Friday). Full time job.

If you feel that your qualifications meet our requirements and want to develop within our company, please send Your CV to Career@fernovo.com